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cPanel: How to Identify Your Hosting Provider

Overview

Many cPanel users contact cPanel, Inc. each year with requests for technical support or other inquiries. However, in most cases, you should direct these inquiries to your hosting provider instead. This document will help you to identify your hosting provider if, for example, you misplaced their contact information.

You may want to contact your hosting provider for the following types of issues:

  • Forgotten usernames or passwords.
  • Purchases of additional storage space, bandwidth, or other resources.
  • Technical problems.
  • Payment or billing inquiries.

I thought that cPanel was my hosting provider?

Your hosting provider is the company that you pay to host your website. cPanel, Inc. is a software company that creates web hosting automation software. We then sell (license) this software to individual hosting companies, which then sell hosting space to individual customers. This is why you might see our logo or other information when you log in to your website.

Important:

Because cPanel, Inc. does not own and cannot access the server that stores your website’s information, we unfortunately cannot help you with most requests. Even if the issue that you experience is due to a flaw in our product, you must relay this issue to your hosting provider. We will then work directly with them to resolve the issue.